The gap then surfaces during peak season, when humans absorb what AI cannot deflect. The cost gap explains why this matters commercially. Gartner places median cost per contact near $1.84 for self-service against roughly $13.50 for assisted channels. That seven-fold difference is why every chat platform now ships an AI tier by default. The Verint… Continue reading Why Chatgpt 5 Is Glacially Slow On Long Chats And What To Do About It